4 important things users want from a library (and how to offer them) Part One..


4 important things users want from a library (and how to offer them) Part One...

Sometimes, there is a big imbalance between what the users wish to have in a library and what they really get. As Mick Fortune mentions in our previous post, for many years libraries measured their success primarily by footfall and they only focused on that. Only in the last few years, libraries have really started focusing on getting to know their users better. Even so, all the studies, such as those made by The Pew Internet, Carnegie UK Trust, Museums Libraries & Archives UK, etc. end up showing the same results.

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